Privacy Policy

Last updated: September 13, 2016

1. About this Privacy Policy
This privacy policy describes how LexisNexis VitalChek Network Inc. (“LexisNexis VitalChek") will use the personal information collected when you visit the LexisNexis VitalChek Web sites, mobile applications, counter applications or kiosks, and other products and services that post a link to this privacy policy (each, a "Service"). This privacy policy may be supplemented by additional privacy terms or notices set forth in certain areas of the Service.

This privacy policy does not apply to Web sites, applications or mobile platforms that are not linked to this privacy policy or to those operated by third parties. We encourage you to review the privacy policies posted on those Web sites, applications and mobile platforms.

2. Collection of Information
The Service collects information from you in two ways: directly from your input and automatically through the Service's technologies.

a. Information provided by you
The types of personal information that the Service collects directly from you may include:

  • Contact information, such as your name, email address, postal address and phone number;
  • Usernames and passwords;
  • Payment information, such as a credit or debit card number;
  • Identification information, such as your date of birth, driver’s license number and/or social security number –place of birth or other vital event and/or information about family members associated with a vital event may also be required when requesting vital records; Comments, feedback, posts and other content; and
  • Interests and communication preferences.

In order to access certain content, make use of additional functionality and features or submit a request, you may be asked to register for an account or complete and submit a form that requests additional information.

b. Information Collected Automatically
The Service also automatically collects, through its servers and the use of cookies (small text files sent to your computer), web beacons (also known as clear or single pixel .gifs) and other technologies such as scripts and tags, information that tells us how you use the Service, such as:

  • Internet Protocol ("IP") address used to connect your computer to the Internet;
  • Computer, device and connection information, such as browser type and version, operating system, mobile platform and unique device identifier ("UDID") and other technical identifiers;
  • Uniform Resource Locator ("URL") click stream data, including date and time stamp, referring and exit URLs, and pages you visited or searched for on the Service; and
  • For location-aware Services, the town or city where your device is located in order to provide you with more relevant content for where you are in the world.

We may use and disclose information that does not reveal your identity or permit direct association with any specific individual, such as browser and device information, anonymous usage data and aggregated information, for any purpose, except where we are restricted by law. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login or access certain parts or make full use of the Service.

3. Use of Your Personal Information
We use your personal information to:

  • Process or fulfill the transaction or order you request;
  • Provide technical, product and other support and to help keep the Service working, safe and secure;
  • Respond to your requests, inquiries, comments and concerns and otherwise correspond with you;
  • Provide, evaluate and improve the Service and our other products and services and to develop new products, services and benefits;
  • Offer you customized content and personalization of the Service to make it more relevant to your interests and needs;
  • Notify you about changes or updates to the Service and our other products or services;
  • Provide you with special offers and other information about the Service and our other products and services;
  • Invite you to participate in surveys, sweepstakes, competitions and similar promotions;
  • Identify usage trends and for data analysis, including for purposes of research, audit, reporting and paying royalties and license fees to third-party data providers, and determining the effectiveness of our promotional campaigns, and in other ways to which you have expressly agreed in a customer agreement;
  • To display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at; and
  • Comply with our legal obligations, resolve disputes, and enforce our agreements.

We may on occasion also match or combine the personal information that you provide with information that we obtain from other sources or that is already in our records, whether collected online or offline or by predecessor or affiliated group companies, for the purposes described above.

4. Disclosure of Your Personal Information
We do not share, sell, rent or trade your personal information with third parties for their promotional purposes.
We share your personal information with our affiliates, service providers, and data providers, including government agencies, to assist us with producing and delivering the Service, developing and operating our businesses, systems, applications, products and services, processing payments, providing technology functions and customer support, and marketing, promotion and communications..

We may share your personal Information with third parties for purposes other than as described in this privacy policy only with your consent.
We also may need to disclose your personal information

  • To (i) respond to or comply with any law, regulation, subpoena, court order or other legal obligation; (ii) detect, investigate and help prevent security threats, fraud or other malicious activity; (iii) enforce and protect our rights and properties; or (iv) protect the rights, property or safety of our users, employees and others; and
  • If LexisNexis VitalChek, the Service or a related asset or line of business is acquired by, transferred to or merged with another company.

The Service may let you post and share personal information, comments, materials and other content. Any information you post or disclose publicly may be collected and used by others and may be indexable by search engines. Please be careful when disclosing personal information in these public areas. To request removal of your personal information from our blog, message boards or profile pages, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

5. Children's Privacy
We do not knowingly collect information from children under the age of 13 or target our Web sites to children under 13.

6. Your Communications Preferences
You can manage your communications preferences when you register with the Service by updating your account preferences by using the "opt-out" or unsubscribe mechanism or other means provided within the communications that you receive or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.

7. Access to and Accuracy of Your Personal Information
The Service may allow registered users to directly access their account information and make corrections or updates upon login at any time. The accuracy of such information is solely the responsibility of the user.

You also may request access to other personal information about you that you have provided to us through the Service. You may also request to review, delete and correct any of that personal information which is stored and readily accessible for such review and/or correction, subject to the LexisNexis consumer choice policies and applicable law. For instance, information you provide for making a payment to a government agency or requesting a vital record may be transmitted to the appropriate government agency in real time rather than being stored, and therefore not readily accessible for review or correction. We will respond to your access or deletion request within a reasonable timeframe.

To protect your privacy and security, we may require you to verify your identity. The personal information you directly provide us for the purposes of verifying your identity is typically not stored, but transmitted to the appropriate government agency directly to process your request, and therefore not readily accessible for review or correction.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and for other legitimate business purposes.

8. Data Security
We use a variety of generally accepted administrative, physical and technical security measures intended to safeguard your personal information. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

9. Cross-Border Transfer
Only as necessary to process your request or facilitate other purposes described in this privacy policy, your personal information may be transferred to and stored and processed in countries outside of your country of residence, which may have different personal data protection rules than in your country. By using the Service you consent to the transfer, storage and processing of your personal information to and within facilities located in the United States and other countries.

10. TRUSTe
TRUSTe European Safe Harbor certification
This Web site has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's Certification Standards including transparency, accountability and choice regarding the collection and use of your personal information. In order to view our relationship with TRUSTe, please visit the validation page visible by clicking on the TRUSTe seal. , The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through our mobile applications, social networking applications, or behind the log in on our website.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us using the contact information below. If you are not satisfied with our response you can contact TRUSTe here.

11. Changes to this Privacy Policy
We may modify this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contacting Us
If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact us at:

LexisNexis VitalChek Network Inc.
Attention: Privacy Manager
PO Box 1703
Brentwood, TN 37024-1703

Telephone: 1-800-669-8313 ext. 86811